Delivery Policy

1. When the turnaround clock starts

Turnaround begins only after ListingFilms has received successful payment, usable Source Media, working access to any shared folder, required branding or property information, and enough instructions to begin production.

2. Current turnaround targets

• Vertical Listing Video: target delivery within 24 hours after the order is production-ready.
• Complete Listing Video: target delivery within 24 hours after the order is production-ready.
• Extended Property Film: priority production; timing depends on the media and production requirements.

These are target turnarounds, not guaranteed deadlines, unless ListingFilms confirms a guaranteed deadline in writing.

3. What can pause or extend delivery

Delivery may be extended by inaccessible folders, incomplete media, late branding, unclear instructions, payment review, unusual generation or QA requirements, third-party outages, new Source Media submitted after production begins, customer-requested scope changes, or revisions.

4. Order dashboard

Each active order is managed through a ListingFilms order dashboard. The dashboard is the primary place to see project status, source-media receipt, production progress, quality review, revision activity, and final delivery status. Status labels are informational and may update in batches rather than reflecting every internal production action in real time.

5. Delivery method

Finished videos are delivered through the order dashboard. When a deliverable is ready, the dashboard will show the available file or files for preview and download. We may also send an email notification that the dashboard has been updated, but email itself is not the primary delivery method.

6. Included formats

Vertical Listing Video is delivered as a vertical 9:16 video. Complete Listing Video and Extended Property Film include the vertical and horizontal versions stated on the order page. They also include the branded and unbranded files shown for the purchased service.

7. MLS and platform compatibility

We export standard digital video files, but individual MLSs, brokerages, portals, ad platforms, and social networks can impose their own branding, duration, codec, file-size, music, disclosure, or content rules. ListingFilms does not guarantee that every delivered file will be accepted unchanged by every third-party platform.

8. Revisions and delivery timing

Revision requests should be submitted through the order dashboard unless ListingFilms instructs otherwise. Revision work starts after we receive clear, actionable notes. Revision turnaround is separate from the original delivery target and depends on the amount and type of changes requested. Updated files are returned to the same dashboard.

9. Download and storage

Download finished files from the dashboard promptly and keep your own backup. ListingFilms may retain working files and dashboard access for support and dispute-handling purposes, but we do not promise permanent hosting or indefinite project storage. We may remove old project files after a reasonable retention period.

10. Delivery problems

If a dashboard file is corrupted, inaccessible, or materially different from the service you purchased, submit the issue through the dashboard when available or contact hi@listingfilms.homes. We will investigate and, where appropriate, replace or re-deliver the affected file in the dashboard.